Outsourced Claims Administration

PACE Process Cycle

Navigant PACE blends individuals with deep expertise in mass tort claims, insurance/reinsurance, information management, project management and systems/technology into one integrated team providing a comprehensive suite of services to support mass tort litigation matters, including:

  • Comprehensive management reporting
  • New claim processing
  • Claims reporting and analysis
  • Scanning of critical documents
  • Resolution (dismissal and settlement) processing
  • Automated release generation and processing
  • Claim and counsel invoice payments
  • Cost allocation, aggregate limit tracking and invoice creation/distribution
  • Detailed reinsurance claim presentations/invoicing to reinsurers
  • Systems development and maintenance
  • Other related services as requested
At the core of our data and process services is the proactive development of complete and accurate claims data at the most detailed level necessary to enable our clients to optimally manage the claims. For the vast majority of matters this includes setting up detailed claimant/unique injured party level records at the point of inception, typically triggered by receipt of a complaint or direct claims submission. This detailed claimant-level data enables:

  • Efficient and cost effective allocation of work tasks among clients and their outside counsel
  • Early identification of fraudulent, duplicate or other suspicious claims
  • Active management of pending claim count/early dismissals
  • Enhanced inward claims handling
  • Enhanced management reporting
  • Enhanced reinsurance billing and collection results

PACEweb®, a state-of-the-art web-based claims tracking system designed to specifically track key information on asbestos claims from the time of submission through to resolution is a central component of our service. It was designed with the workflow of asbestos claims processing in mind and therefore employs a sophisticated queue managment system for the prioritization of processing tasks.  PACEweb® is a flexible and customizable tool that utilizes MS.net technology with an Oracle database.